Ophelia

We accept Debit Card, Net-Banking, Paytm, Wallet, and Cash on Delivery (COD)*.*COD fee of 100/- applies. Only available for standard sizes. Tailored orders must be prepaid. Custom sizes, modifications, and added features are considered tailored products and must be prepaid.

We currently deliver to most pincodes in India. If you want to confirm your pin code, please mail us at hello@youglow.in

We aim to deliver your order in its perfect form, and therefore, we process and ship it as soon as we achieve that level of perfection. As all our products are made to order, we typically take 24-48 hrs working days to ship your garment from our warehouse

We deliver all orders within India in 3-5 working days (excluding Sundays and public holidays) from the purchase date.

Log in to your Kanha Collection account and select "My Account" to view your order details. Alternatively, contact our customer care team at hello@youglow.in on weekdays (excluding Sundays and public holidays) from 10.00 am to 7.00 pm. You will get tracking on your WhatsApp number, link in your confirmation email or email us your order number and email address, and we will provide your order status.

If you receive a damaged or defective item, please contact our customer care team at hello@youglow.in with pictures of the damage or defect to initiate a request for exchange or return. We will provide you with the best resolution possible.

If you receive the wrong product, please email our customer care team at hello@youglow.in with pictures of the product to initiate a request for exchange or return. We apologize for any inconvenience caused and will do our best to help you.

For full price prepaid orders, we will refund the full amount back to your initial payment mode, such as your bank account or credit card. Please note that we do not refund cash for Cash On Delivery orders.

You will receive an email and WhatsApp message for confirmation from hello@youglow.in with all the details related to your order once it is successfully placed.